On December 3, after launching a live expert Q&A service covering all grade levels across all subjects, the education app Ti Paipai doubled its response speed, achieving a 14-minute average response time - down from 28 minutes.

As the first app in China's education sector to deliver free real-time solutions in such short timeframes, Ti Paipai has invested significantly in its free Q&A feature, demonstrating its core philosophy of a user-centric approach.

Launched in March, the industry's first free Q&A service.

Today, the pain points of students seeking solutions to problems online have not been completely solved. Most primary and secondary school students will seek answers online when they encounter difficult problems, in addition to seeking help from teachers. However, in most of the image - based problem - solving apps on the market, over 20% of the questions cannot be found. Although some software has launched the "online answering" function, most of them need to wait for more than 2 days to get the answers, and only VIP users can use this function.

Free online answering by teachers

To solve this problem, Ti Paipai went online in March and took the lead in launching the "free answer" service in the industry, hoping to redefine the industry standard for "online answering." In Ti Paipai, students do not need to become VIP users to seek help with free online answering. The subject matter experts will not only provide the correct answer, but also give the answer steps and detailed audio explanations.

While solving the core pain points, Ti Paipai has always focused on user needs and continuously promoted product evolution through innovation based on user feedback.

Firstly, to reduce user waiting time, Ti Paipai has optimized response efficiency of online answering, becoming the first app in China to achieve online free answers within 14 minutes.

Secondly, Ti Paipai has launched a live expert - assisted "free answer" service for the entire grade and all subjects, covering mathematics, Chinese, English, physics, chemistry, biology, politics, history, geography, and other subjects across the K12 curriculum.

Finally, Ti Paipai has integrated multiple platforms such as Xuekewang and TAL Education's content cloud to continuously expand and iterate question banks. In addition to providing high - quality questions for the entire grade and all subjects, Ti Paipai has aligned with school curricula, reinforcement exercises, and a large number of authentic test banks, aiming to create a seamless learning loop for students from before class to after class.

Ti Paipai believes that technology serves as an enabler in the education process, and teachers should take on a more "educational" role and be deeply involved in students' learning processes. In addition to providing free answering services to more users, Ti Paipai hopes to help young people gain knowledge, improve comprehensive literacy, and receive more encouragement and companionship. Ti Paipai has gathered the 17 years of pedagogical expertise of TAL Education and assembled a group of outstanding teachers and employees with rich teaching experience and instructional leadership, thereby resulting in a deeper understanding of education and users. The aim is to infuse warmth into free Q&A.

Exclusive onboarding of 100 students from Tsinghua and Peking University, improving the quality of complimentary Q&A service

As household income levels continue to rise, the demand for quality educational resources in Chinese families is becoming increasingly pronounced. In addition to first - tier cities such as Beijing, Shanghai, Guangzhou, and Shenzhen, users in lower - tier cities and even remote areas also have elevated expectations for the quality of online education. Instructional quality, as a key link in the online education industry chain, has received special attention from parents and students.

Becoming a strategic partner of talent employment in the field of Peking University students

To ensure a high - quality supply of teaching resources, Ti Paipai continues to attract the participation of top - tier academic talents. In September of this year, Ti Paipai officially launched the Subject Expert Recruitment Initiative to well - known universities such as Tsinghua University and Peking University. In November, Ti Paipai signed exclusive contracts with 100 current students from Tsinghua University and Peking University, as well as winners of the IMO (International Mathematical Olympiad) and CMO (Chinese Mathematical Olympiad) to serve as subject matter experts, providing online "free answering" services for a large number of primary and secondary school students. The addition of these outstanding subject matter experts significantly enhanced the efficiency and quality of Ti Paipai's free answering.

Behind the strong team of answer officials is Ti Paipai's persistence in high - quality teaching resources. It is reported that all users who apply to become Ti Paipai's answer officials need to pass identity authentication and undergo rigorous evaluations. After passing, the answer officials of Ti Paipai also need to undergo a series of training to improve their own abilities, response accuracy, and quality. During the process of free answering, Ti Paipai will assess the answer officials' performance in real time. Whether the answer writing meets the norms, is tidy and clear, and whether the verbal explanations are clear and precise are important indicators of the quality of the answers.

In addition, Ti Paipai has also established strategic partnerships with academia and industry to jointly create a sustainable talent development framework for education workers, providing a broader growth space for educational talents. Most recently, Peking University has reached a strategic cooperation with TAL Education Group (Xueersi Education Technology) in talent strategy. The "Ti Paipai Education Practice Project" is the first special education practice project, providing appropriate practice and learning environments for students at universities, and organizing them to participate in specialized training programs in artificial intelligence algorithms, educational product design, and other aspects.

Speeding up to 14 minutes, redefining the experience of free answering

This time, Ti Paipai redefined industry benchmarks with 14 - minute response, doubling its response efficiency and cutting response time from 28 minutes to 14 minutes, reflecting Ti Paipai's substantial R&D investment in the complimentary Q&A experience, and also reflecting its user - first philosophy. As the first app in China to deliver real - time academic support in such a short time, the related technology behind Ti Paipai's "free answering" has also become a designated case study for the "CCF Big Data and Computing Intelligence Competition" and "China Innovation Challenge Smart Education Special Competition," signifying industry - wide recognition of Ti Paipai's technological innovation roadmap.

In the future, Ti Paipai will persistently enhance the "free answering" experience and engage in strategic collaborations with academia and industry. With the mission dedicated to providing premium - quality online education products and more engaging digital learning experiences to more parents and students, and to advance educational equity through technological empowerment.